Peggy Morrow's Page

Many people sabotage their own careers through destructive habits and behaviors. Then they wonder why they are passed over for promotion or let go. Are you guilty of any of these career-sabotaging mistakes?
1. You're invisible. People need to know who you are and what you do. Don't isolate yourself and figure that everyone will know you are doing a good job. Networking and visibility are two very important elements in getting promoted. Join and take a leadership role in professional organization… Continue

The Myth of Multitasking

While you are serving your customer—internal or external—are you multitasking? You know, talking on the telephone, while reading emails or doing other tasks? Recent research indicates that the effectiveness of multi tasking is a myth. Humans cannot do lots of things simultaneously. In fact, jumping between tasks takes 50 percent more time than if you were to complete one task before starting another. So the more you quickly switch your attention from one task to another… Continue

Using the feedback you receive from your customers—both internal and external—is critical to maintaining a high level of service. But in many organizations it just sits on some manager’s desk and nothing is done with it. Try this idea:

From the formal feedback or from complaints employees have received informally, have each department identify just two “hot issues” (need to be fixed immediately) and concentrate on improving those or moving them along to being fixed. It might be some problems wi… Continue